Astro-Med is now AstroNova

Plexo! One-Year Warranty and QuickSwap™ Repair and Replacement Program

Support and Service for the Plexo!

Technical Support

Printing labels in two colors may be new for your company, but you can be confident in your Plexo! color label printer. That’s because if you have a printing problem or product failure, we will take care of it. Here’s how:

Telephone Technical Support:

Many Plexo! customers have a question we can answer by telephone. For example, they may need training on a basic function such as how to load their Plexo! with labels and ribbon. Or, they may have a problem that can be solved quickly with troubleshooting assistance from a live person.

That’s why QuickLabel Systems factory-trained technicians are available to talk to you 24-hours a day. We are available even after business hours, on weekends, and on holidays. When you telephone QuickLabel Systems after normal business hours, simply follow the prompts on our voicemail system to leave us a detailed message. We will return your call right away! Call 877-757-7310 to speak to a QuickLabel technician.

You can be sure of this: Your telephone call to us will be promptly answered by one of the factory-trained technicians in our Technical Support Department, which is legendary in the label printing industry.

Customer Support Agreement with QuickSwap™ Parts Service & Repair and Replacement Service:

Customers who have a Plexo! Customer Support Agreement will enjoy both the QuickSwap™ Parts Service & QuickSwap™ Loaner & Repair Service. While speaking with you by telephone, we may determine that you require a replacement part to solve your problem. If that is the case, we will ship you the part you need, and you can install it yourself.  Printheads, rubber rollers, and cutter blades are excluded from our coverage, but these wear parts are replaced at a discounted rate under our  Plexo! BPO program.

If we determine that you are having a problem that requires your printer to be repaired at our factory, we will ask you to ship your Plexo! printer back to us. In the meantime, we will ship you a Plexo! printer on loan under our QuickSwap™ program. While you continue printing labels with your “loaner” Plexo!, we will repair your printer at our factory. When your printer is repaired, we will return your Plexo! to you, and ask that you return your QuickSwap™ “loaner” Plexo! to us.

For more detailed information about the Plexo! Customer Support Agreement, please contact us.