Factory Repair Service Procedure

In the event that your equipment fails to perform properly it may be returned to QuickLabel® Systems for a complete evaluation and repair by our qualified technicians. Please contact us to obtain an RMA (Return Material Authorization) number.

Please Note

The following information is necessary when requesting return authorization.

• Customer Name
• Contact Name and Phone Number
• Model Number
• Serial Number
• Software Version (if applicable)
• Complete description of failure

When shipping your package to us, please be sure to reference the RMA # that was given to you on the outside of the package. Please do not ship any products to us without an RMA number because shipment may be refused.

Ship To:

QuickLabel Systems
Astro-Med, Inc.
#111 – 3555 Isabelle
Brossard, QC J4Y 2R2 Canada

Attention: #RMA